Managing port operations is complex. Outdated scheduling procedures like faxes and static forms make it even harder for you and your customer. Even email becomes overwhelming as changes come from everywhere, agents, ships, pilots, dock-side crew. Each change demands more collaboration, through phone calls, additional emails and schedule updates.
PortCall.com consolidates all the important information into a single portcall profile, highlighting the intinerary, services, and changes. Getting everyone working on the same page results in smoother, faster vessel turnarounds for your customers.
Awareness and transparency are central to the design of PortCall.com. We believe that operational awareness is not only important for your staff, but for your customers as well. Everyone needs information you have, putting you in the middle of every change, question, and delay. With PortCall, people can answer their own questions. Agents and ship schedulers enter berth requests knowing what berths are available and what’s already booked. Coast Guard and CBP can view sailing schedules and ships in port without bothering you. Changes are synchronized in seconds.
In the past, agents requested berths with little visibility into future schedules. That’s like a hotel advertising vacancies when the hotel is already full. PortCall puts up the “Vacancy” sign and helps agents coordinate their ship's itinerary with full view of which berths are available. PortCall’s streamlines your berth reservation process and eliminates “blind requests” and endless emails. Gone are the days of a million phone calls from agents just browsing the upcoming schedule for berths. With PortCall’s total transparency, agents can answer their own questions and work out most of their scheduling needs before calling you.
Bill faster with automated dockage and wharfage calculations and easy data entry for final cargo amounts. Eliminate billing disputes with line time records based on advanced AIS integration. Alerts for unscheduled pier-side visits. No paperwork to lose = no lost billings.